Brian Hill [in keeping with prior reporting] thoroughly explains before, during and after the work is done...everything that should be taking place with my vehicle. He and all his service contemporaries are without a doubt THE BEST in the business. Many thanks for helping me feel safe about driving my VW.
Every time I come here for whatever reason, I have never left feeling anything but happy, even if I'm having a bad day prior to the visit. Everybody goes out of their way for you every time. For the nine years I have been coming to Don Jacobs, I feel like I'm part of the family. Thank you all so much for what you do!
My car was taken to the dealership for service. Cameron Adams, the service rep, was professional, responsive, and courteous. All work was done within the time provided and to my satisfaction. This is an excellent dealership that delivers excellent service.
This is my third car I have purchased here. Your staff is wonderful to work with. I feel like they take very good car of my car. They answer questions for me over the phone and let me know when I should bring the car in for recommended service . They take good care of this grey headed lady.
I had an issue with my sunroof and Cord was able to resolve it right away. He even washed my car for me. Cord went that extra mile to provide excellent service and I wanted to make sure you guys knew about it. I have purchased 5 cars from Chris and Joey at Don Jacobs Honda in the past and I will continue to remain a faithful customer.
I am truly impressed with the personalized service I received at Don Jacobs. This is one of the reasons I have purchased cars from this dealership for the last 30 years. I would recommend this dealership to friends and family without reservation.
Mr. Merritt Dycus handled my problem with his usual great care and efficiency. No one does it better than Mr. Dycus.
I receive the same degree of care from Brian and Tim.
Those three men do their jobs to an exceptional degree of professionalism.
Mr. Dycus, along with Brian and Tim are the reason I bring my car there.
Give Merritt, Brian and Tim a very substantial raise in their salary.
Because they make YOU a lot of money because of the job they do.
I'm serious about the raise!
I've driven my Jetta for about 4 years and nearly 200,000 miles. Every service visit has been to Don Jacobs. Yesterday, I purchased a Passat from Don Jacobs for my wife. The quality/performance of my Jetta was the number 2 reason in our choosing a Passat. The quality of this service department was number 1.
Jetta / Passat
There's a multitude of reasons I keep buying VWs, and Don Jacobs VW is one of them.
Merrit, Tim, and Brian are all wonderful. They are always so willing to always go above and beyond when it comes to servicing my vehicle. They make sure that it is done correctly and that I am completely satisfied before leaving the service bay. My parents are grateful that my sister and I have such a wonderful service team that we can trust to ensure our cars are always working properly. They always make time to fit us in, even if the incident we are coming for is unplanned. Don Jacobs is very lucky to have such a great service team representing their organization.
This was my first time ever to visit this dealership and I must say that the experience made purchasing a vehicle pleasurable, mostly due to the truly professional manner in which Patron Hatcher, my sales associate, handled the complete process. He very soon gained my confidence in his abilities and manners and the way he conducted the entire process. He was very approachable and responsive to my every question concerning the vehicle and all of its features and options. Very deliberate and patient. I really appreciate that he did not rush the process as many of the other sales people at other dealerships seem to do. He is a fine asset for Dan Jacobs to have on their staff.
Dear Michael Shannon, I can't thank you enough for such a wonderful buying experience at Don Jacobs. Buying a car is not always an enjoyable experience, but you went above and beyond to make it a painless process! I just love the car! I can't see myself ever driving anything other than a BMW from this day forward! I wouldn't hesitate making the drive again to buy from your dealership! This won't be my last BMW! So glad I got there when I did! This car is perfect for me and my family's needs! Thank you again for a great experience! Don Jacobs BMW is lucky to have you! Thank you!
We love Don Jacobs VW! This is our third car from them and it is always a great experience. Our sales consultant Matt Wheat is truly an asset to this company. He is always willing to help in any way he can and is level of professionalism is unmatched!! Matt is the only sales consultant we have ever bought from twice. It is always a pleasure to deal with him and we hope to have many more years of his service! The dealership is always clean and the atmosphere is always inviting! We love our new Beetle and are thankful for our experience at Don Jacobs VW!!!!!!!!!!
The Watters Family
Our salesman was Derek & he handled our transaction with genuine sense of class & respect. He listened to our every need and came through with all we requested from this sale. Being in sales myself I found his character to be at the highest quality which is not always seen. My wife & I have spoken about looking forward to working with Derek again on our next purchase. Don Jacob's Dealership is fortunate to have landed such a good salesman. Thanks for making us feel good about this buy.
The Watkins Family
All three of your Service Advisors are excellent, but Tim is exceptional. - He almost makes it enjoyable to have a service problem...
Dear BMW Management,
My name is Greg L. and I live in Nashville, TN. I recently was traveling to Wilmore, KY where I was attending some board meetings for the university I graduated from. During my trek to KY I stopped for gas and when I went to start my BMW 7 series it was hard to start. I called my mechanic back in Nashville and they felt my battery was about to die. I Googled the closest BMW dealership where I could get it checked out and promptly called to see if you all could check my car out.
This is where I was greeted by Dan Trisco, who was very kind and helpful. He rushed my order to make the cutoff for someone to look at my car so I wasn't stuck without a car. The customer service that he gave was simply amazing. It seems like customer service at many companies isn't important as it once was and when I see and experience great service I want to recognize that person. Obviously it is due to your great leadership that you have great employees and I just wanted to say thank you for the great experience! Please know if I am ever in need of service and I am in your area you have won my loyalty!
I would like you to know that we had the best and easiest car purchase from Adam Ferguson and Selena Neal. I have purchased new cars in the past, three cars to be exact from other car dealerships and have had bad experiences when it came to the money. They all either tried to hide prices by leaving lines blank or attempted to change financial documents that were intentionally left blank after we had signed the financial documents. THIS DID NOT HAPPEN AT DON JACOBS.
The financial documents were exactly completed with the totals that I and Adam had agreed upon over the phone. They were honest with us on the complete car deal, something I had never personally experienced with a car dealership. The experience was so good that we are still talking about it.
I gave Adam a price I wanted to pay for the car, Adam called me back and said we accept your offer. It was that easy and he nor Ms. Neal attempted to ever waver on the agreed price. I told Adam this car is going to be a Christmas gift for my wife and I want her to be surprised with a red bow on the car when she first looks at the car. Adam said no problem I do this all of the time and know exactly what to do. We signed all of the financial documents and Adam was waiting for us even though he was scheduled to be off from work an hour and a half before completion of the paperwork. Adam looked at Jennifer and said you can't take the car home with you tonight because the car is still wrapped in plastic but if you want to see the car I can show it to you. Jennifer said she would like to see the car so Adam took her to the service area where he had the car cleaned, serviced, and a big red bow on the hood!
My wife Jennifer immediately had the biggest smile on her face and has smiled all week. Adam really went out of his way on the car deal, and surprised my wife with the bow. Ms. Neal also did a excellent job with our financial documents, she was so nice and honest. I just can't recommend these two individuals enough to you if you are considering a new car. I have never had this experience before and that is why I took my time to tell you about my experience with two outstanding employees and Don Jacobs."
Wes and Jennifer C.
Wes & Jennifer C.
Brian Hill should always get an A+ when being rated. He is always willing to help & explains things so you can understand. You can tell he is devoted not only to his job but also each person he comes into contact with.
At other times I have been helped by someone else & I must say I have yet to be disappointed. You @ VW must treat your people very well because it shows by their actions & kindness. I understand you have a very good rating & I'm sure it's in part due to your good work standards & the good people you employee - like Brian. Thanks & keep up the good work.
I am 51 years old and have never had such a wonderful experience in getting a new car. Mr. Beaven took total care of me and my family from the beginning to the end. I’m here to tell you if you are wanting a car experience where all you have to do is tell them what you want sign your name and have total peace of mind after the purchase, this is the place to come. A great experience, wonderful people, and a safe high class automobile, what more could you ask for. At the end of the day what means more to me and my family is peace of mind and that’s what I have. What a blessing!
I used to go to the Volkswagen dealership in northern Kentucky and now since I've been going to school at the University of Kentucky I've been going to Don Jacobs VW in Lexington and I am very impressed with the service. In particular, Tim Davis has helped me every time I brought my car in and I found him to be the friendliest and most professional person.
This was the easiest and best car buying experience I've ever had, by far. No reason every dealership can’t do it like this, but they can’t. I can’t stress how good the experience was. This deal was mostly done when I arrived. I was only at the dealership for maybe an hour. I've never seen a car salesman have a sale organized this well. There was no pressure to buy, just options and information. My next car is a Honda or VW from Don Jacobs and I'll be calling Adam to get it.
Brian Hill not only managed my service experience this time - he also provided the crucial link in finding me my next leased vehicle. Without Brian, I'd be driving something other than a Passat right now. He's wonderful!
I just want to say how wonderful it is to work with Gabe Balazs! I made my first purchase from him in Dec 07 and have purchased two more vehicles from him since. Had it not been for him and his kindness I may have not been back so many times. My husband and I just made our 6th vehicle purchase from Don Jacobs last month and am very thankful to have such a wonderful salesman as Gabe!
I have named my red VW Beetle "SCARLET"!! LOL!! I have only named one other car and it was a Jaguar and her name was "Kitty"! LOL!! I love this little car!! I could not be happier!!
We love working with your staff! It's like being at Trump Towers (we feel well taken care of). Merrit assisted us this last visit and he's always professional and friendly. We also appreciate Brian and how helpful and personable he is.
I am a first time customer. Scheduled my 2003 BMW 330Ci for a repair in your service center. Although these things are never pleasant, your service department gave me fast, competent service at a reasonable price. Thanks to Dan. I will be back. John W
The place was incredible we were on vacation had an issue with car and these people helped us with kindness and friendliness that could not be any better. The service advisor, the mechanic ,the staff were all exceptional! I even had a small dog and everyone was sweet as can be to her. Wow KY is a great place Thank You Lynn Warshaw
When chosing a dealership to purchase a new ride you must concider many factors. But when we chose Don Jacobs it was an easy chose. Being a 2 time customer I knew the level of quility the product and dealership brought to the buying experince. Our salesman Matt Wheat was a cut above the rest. His knowledge of the product and his willingness to help was unlike any other. We contacted him the first day over the internet and phone and before we got to the dealership this deal was done. The price was right where we hoped it would be and dealing with Matt was a no haggle process. So in conclusion we love Don Jacobs VW Sales and Service and Matt Wheat deserves a high honors not only as a reflection of himself but of Don Jacobs VW.
Terrence went above and beyond all expectations and helped make Christmas very memorable. He and my husband plotted to secretly deliver our new car on his day off. Terrence drove my new van to our house bright and early on Christmas morning and even decorated it with a big bow and balloons! I do not know of many salesmen that would give that kind of service, especially on Christmas morning. Customer service is what a car dealership thrives on and Terence is top notch! We were going to wait until the spring to buy a van but after meeting Terence and finding out all the excellent features the car had to offer, we couldn’t pass it up. Terence knows what customer service is all about. His sweet smile and sincere personality helped to convince us we couldn’t wait until spring for our Odyssey. I never felt pressured and also knew I had to have the van. I have had bad experiences at other car dealerships in the past when being over-pressured and have walked away from getting a new car without a second thought as a result. My husband works long hours at the hospital and it was hard to find an evening we could come and look at the car. Terence assured me that it wasn’t a problem and even drove the vehicle to my house so we could look at it! With two small children and my husband’s unpredictable schedule, it’s almost impossible to car shop. Terence made it easy and enjoyable!
Mary G. and Mike J. did a great job! Addressed all the questions. I would recommend both of them to others. Thank you Mary for helping us through the buying experience!
Clay was phenomenal in helping us find our Honda and then helping us drive it home. Clay was easy-going, personable, focused on us as the "customer," and never did we feel he was trying to "sell" us something. We look forward to working with him on future family car purchases.
Bret & Meredith N.
Easiest car buying experience I have ever had. Thank you guys!
Clay and Todd need a raid for having to deal with me! Thanks for the Elvis music and hopefully in a few years we'll be back for our third CR-V from you guys!
Mary Jane B.
I Had an excellent experience with entire staff, especially Clay McDonald, Janet Hoffman and Kathleen Sullivan. We are very pleased with our new Odyssey and the entire purchase process.
Greg is very patient and easy to work with, I am excited to work with Don Jacobs in the future.
Jo was wonderful! I had a great experience, she was so helpful!
Dear Mr. Brittain,
I wanted to send this letter praising your salesman Brian Mercer. In the past three years I have bought two vehicles from Don Jacobs Honda, one a 2008 Honda Ridgeline and the other was a 2008 Honda Accord. Both have been good vehicles and I bought both of them through Brian, even though he wasn't there when I bought the second one. He had left to take another job and he connected me to the right salesman to close the deal.
On numerous occasions I have stopped by your dealership at the last second as I pass by and leave my car for service. I always forget to call ahead for a reservation and I am told to leave my car and come back two or three hours later. On each occasion, Brian has always offered me his car to drive back to my office so I wouldn't have to sit around for two or three hours or have to call someone to come pick me up. Each and every time Brian has been much more than accomodating with everything I needed and I just wanted to let you know that he is a super guy and super salesman. I want management to know what a top notch person he is. Brian goes above and beyond the call of duty when he takes care of your customers, and I want you to know that I think you are very lucky to have him on your staff.
Very truly yours,
I just bought a new Honda Odyssey last week from Mr. Joey Banbel, and I just have to tell you that is was a surprisingly pleasant experience. In fact, my husband and I were just casually thinking about replacing our 2006 Odyssey when we stopped by the showroom. But Mr. Banbel told us of the practical features added to the 2011 model and we began to consider purchasing. It's a great car, but I think what really made us seriously consider buying was how Mr. Banbel treated us. He allowed me to test drive it to my home where my young kids could look at the car. He helped me to get a reasonable trade-in value on my Odyssey. And he helped us locate the exact model with only the features that we wanted. All of this happened smoothly and without my feeling pressured, rushed or uncertain. Within less than a week we are enjoying our comfortable and safe Odyssey!
I have bought many cars in the past and just grew to dread the experience. When I bought my 2006 Odyssey, I even had to go to Sam Swope in Louisville because I couldn't get the right deal that I wanted from Don Jacobs Honda. Even with this recent car-shopping experience, I stopped by the Honda dealer in Richmond just to make sure that I was getting a good value. And I am happy to say that I am glad that I came back to Don Jacobs Honda. It was an easy decision because Mr. Banbel let me proceed at the pace I was comfortable with, he was able to answer my questions about the competitor vans without being arrogant, he worked hard to get me a fair price on my trade-in, and he arranged to have the right car delivered quickly from another dealer. Even my kids like him because he was very personable and accomodating to them when we had to wait quite a while at the signing.
You have a great product in the new Odyssey, and a great asset to your sales force with Mr. Banbel. I am telling all of my neighbors with the older Odyssey models to buy a new one from Joey at Don Jacobs.
Thank you for a pleasant experience.
Ria E. M.D
All I can say is thank you Don Jacobs!
I will never shop anywhere else!
This was the most hassle free car buying experience I have ever had. The staff was kind and prompt with all of the answers I wanted. I will definitely be coming back for my next car purchase.