Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.
At Don Jacobs in Lexington, KY, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Don Jacobs, allow us the opportunity to earn your business.
I went out to sit in the car at work the other night. Well I went to roll the window up and the radio turned off. Thought I was nuts, so I did it again. And yes the radio turned off. So I sat there everything else working, lights, inside lights, GPS all good. Went to start the car NOTHING! Called Honda Care Central. Told them the story, they sent a man out was there in under an hour. He checked the car, jumped it and drove off. Not ONE RED PENNY OUT OF MY POCKET Thank You Don Jacobs and Honda for selling me a Certified Honda Accord with a 100,000 mile included full coverage warranty. I will never ever buy anything other than a Honda. I love my car. I love the Certified Used Car Warranty. All was well, I drove home in my own car and spent NOTHING!
Clay was phenomenal in helping us find our Honda and then helping us drive it home. Clay was easy-going, personable, focused on us as the "customer," and never did we feel he was trying to "sell" us something. We look forward to working with him on future family car purchases.
Bret & Meredith N.
I am writing to tell you about the great experience we had with your salesman, Terence Flolu, during the purchase of our 2012 Honda Odyssey. Terrence went above and beyond all expectations and helped make Christmas very memorable. He and my husband plotted to secretly deliver our new car on his day off. Terrence drove my new van to our house bright and early on Christmas morning and even decorated it with a big bow and balloons! I do not know of many salesmen that would give that kind of service, especially on Christmas morning. Customer service is what a car dealership thrives on and Terence is top notch! We were going to wait until the spring to buy a van but after meeting Terence and finding out all the excellent features the car had to offer, we couldn’t pass it up. Terence knows what customer service is all about. His sweet smile and sincere personality helped to convince us we couldn’t wait until spring for our Odyssey. I never felt pressured and also knew I had to have the van. I have had bad experiences at other car dealerships in the past when being over-pressured and have walked away from getting a new car without a second thought as a result. My husband works long hours at the hospital and it was hard to find an evening we could come and look at the car. Terence assured me that it wasn’t a problem and even drove the vehicle to my house so we could look at it! With two small children and my husband’s unpredictable schedule, it’s almost impossible to car shop. Terence made it easy and enjoyable! I have already shared the great experience with my friends and will be sending perspective buyers to Terence and Don Jacob’s. As a teacher and mom, I’ll be great advertisement for my Odyssey and for Don Jacobs! When my husband finishes his training in cardiology at UK, we plan on another car purchase from Terence! Thank you Terence and Don Jacobs for the wonderful experience! We will be back!
Margaret F. 2012
Easiest car buying experience I have ever had. Thank you guys!
Clay and Todd need a raise for having to deal with me! Thanks for the Elvis music and hopefully in a few years we'll be back for our third CR-V from you guys!
Mary Jane B.
Had an excellent experience with entire staff, especially Clay McDonald, Janet Hoffman and Kathleen Sullivan. We are very pleased with our new Odyssey and the entire purchase process.
Greg is very patient and easy to work with, I am excited to work with Don Jacobs in the future.
Jo was wonderful! I had a great experience, she was so helpful!
Dear Mr. Brittain, I wanted to send this letter praising your salesman Brian Mercer. In the past three years I have bought two vehicles from Don Jacobs Honda, one a 2008 Honda Ridgeline and the other was a 2008 Honda Accord. Both have been good vehicles and I bought both of them through Brian, even though he wasn't there when I bought the second one. He had left to take another job and he connected me to the right salesman to close the deal. On numerous occasions I have stopped by your dealership at the last second as I pass by and leave my car for service. I always forget to call ahead for a reservation and I am told to leave my car and come back two or three hours later. On each occasion, Brian has always offered me his car to drive back to my office so I wouldn't have to sit around for two or three hours or have to call someone to come pick me up. Each and every time Brian has been much more than accomodating with everything I needed and I just wanted to let you know that he is a super guy and super salesman. I want management to know what a top notch person he is. Brian goes above and beyond the call of duty when he takes care of your customers, and I want you to know that I think you are very lucky to have him on your staff. Very truly yours, Fred P
Fred 2008 Honda Accord
I just bought a new Honda Odyssey last week from Mr. Joey Banbel, and I just have to tell you that is was a surprisingly pleasant experience. In fact, my husband and I were just casually thinking about replacing our 2006 Odyssey when we stopped by the showroom. But Mr. Banbel told us of the practical features added to the 2011 model and we began to consider purchasing. It's a great car, but I think what really made us seriously consider buying was how Mr. Banbel treated us. He allowed me to test drive it to my home where my young kids could look at the car. He helped me to get a reasonable trade-in value on my Odyssey. And he helped us locate the exact model with only the features that we wanted. All of this happened smoothly and without my feeling pressured, rushed or uncertain. Within less than a week we are enjoying our comfortable and safe Odyssey! I have bought many cars in the past and just grew to dread the experience. When I bought my 2006 Odyssey, I even had to go to Sam Swope in Louisville because I couldn't get the right deal that I wanted from Don Jacobs Honda. Even with this recent car-shopping experience, I stopped by the Honda dealer in Richmond just to make sure that I was getting a good value. And I am happy to say that I am glad that I came back to Don Jacobs Honda. It was an easy decision because Mr. Banbel let me proceed at the pace I was comfortable with, he was able to answer my questions about the competitor vans without being arrogant, he worked hard to get me a fair price on my trade-in, and he arranged to have the right car delivered quickly from another dealer. Even my kids like him because he was very personable and accommodating to them when we had to wait quite a while at the signing. You have a great product in the new Odyssey, and a great asset to your sales force with Mr. Banbel. I am telling all of my neighbors with the older Odyssey models to buy a new one from Joey at Don Jacobs. Thank you for a pleasant experience.
Ria E. M.D 2011 Honda Odyssey
All I can say is thank you Don Jacobs!
We were so pleased with the entire experience. Everyone was so friendly, patient, and helpful. We love our new car and would return to buy another one.
- Sam P.
Mary and Mike did an great job! Addressed all the questions. I would recommend both of them to others. Thank you Mary for helping us through the buying experience.
Mary was wonderful! She was incredibly patient and helpful in the decision making process. This is the third car we've bought from her and it won't be our last!
Clay was phenomenal in helping us find our honda and then helping us drive it home. Clayy was easy going, personable. focused on us as the "customer," and never did we feel he was trying to "sell" us something. We look foward to working with him on future family car purchases.
Brad and Meredith N.