Customer Testimonials
Excellent experienced saleswoman working with good products. Able to order what we needed- and we were fortunate to get it in quickly.
Great service and awesome deal on my son's 2025 Civic. I will likely be back within the week for my daughter's vehicle.
Our sales consultant, Sam Ponder, was very helpful and professional.
The entire Don Jacobs team, especially Jo, did a great job from start to finish.
Pleasant experience with a no pressure atmosphere. Highly recommend.
Mike, Caleb, and Conner were wonderful to work with.
Went in for vehicle service and ended up buying a used car. The entire experience was seamless and stress free. Philip, Christina and Richard were great. I recommend Don Jacobs VW.
It was a pleasure working with our sales person, Dakota Quinn. He was very professional, responsive and polite. He was extremely knowledgable about our vehicle and the competition. Without a doubt, he is an impressive young man.
I had a fantastic experience purchasing my new Honda Pilot from Don Jacobs. The staff was friendly, and I never felt pressured throughout the process. The entire experience was relaxed and enjoyable. The real hidden gem at Honda was Dakota. This young man is incredibly knowledgeable about everything Honda. When he handed me the keys for the test drive and started to walk away, I asked him to join me. He went over every feature in the car, making sure I understood everything. Even after the purchase, he arranged any services I needed and was always super helpful.
Great experience. Everyone was friendly and courteous. Paperwork was done quickly and efficiently. My first time buying from this dealership and would highly recommend it to anyone in the market to buy a vehicle.
Excellent selection and everyone who was involved with our purchase was top of the game as far as professionalism and politeness. We’re going back to purchase a second car for our son.
Caleb was wonderful! He was very patient and answered all of my questions.
(Translated by Google) Excellent sales service, very good attention and above all very good cars. (Original) Excelente servicio de venta, muy buena atención y sobre todo muy buenos carros.
Everyone I worked with, especially Alex, was awesome. Made sure I got the car I wanted and that would work best for me.
Happy to be a Honda owner again😊 Great car and great service at Don Jacobs Lexington!
Every employee I encountered or dealt with was top-notch, and the entire car purchase process was flawless, and actually fun! I would HIGHLY recommend going to Don Jacobs Honda if I was shopping for another Honda, and will definitely tell this to anyone who asks.
Very good sales people.
Fantastic experience buying a 2024 Honda Accord Hybrid. Everyone was very helpful including Dakota and Connor and we were impressed with their professionalism and knowledge
So honestly car buying it NOT one of my favorite things to do! But…. Jackson Jeffries made it as enjoyable as possible, and I absolutely like the no pressure approach. Philip service manager also helped to get my purchase done! I would recommend!
Very friendly and professional service, without being pushy
The entire staff was wonderful! Best customer service I’ve ever gotten and they went above and beyond to assure everything was perfect!
This was the best car buying experience I have ever had. Dakota Quinn was a very knowledgeable and patient salesman. I received excellent customer service from beginning to end. We are very happy with our purchase.
Had a great experience purchasing a used vehicle. Excellent customer service and care from every team member.
I generally don’t like the car buying experience. I can say our recent car purchase with Alex and Conner this week was pleasant and efficient. We entered the store after 5:00 and left with the car before 8:00. Not bad 😊
I have always and will always buy my cars from Don Jacobs! They are all wonderful to work with and very accommodating. I highly recommend them for all of your needs.
Smoothest and most pleasant car buying experience we’ve ever had. Our salesman Hunter truly went above and beyond, even delivering the car to our house. We’ll be customers for life!
I have purchased many vehicles in the past. This was the easiest experience I have ever had. Thanks to Dakota, Conner and Ryan for all of your help!
Smooth and easy experience! Andrew was very helpful and considerate. Loved it.
Zachary was great!
Dakota the salesman has it going on ! Wonderful experience from start to finish. Great Job young man.
Top notch service. Jo Johnson is the best around. This is our second time working with her. Very professional and attentive to our needs . Couldn’t have asked for anyone better. We had a great experience with the Finance manager Conner Branham. He is very knowledgeable , down to earth and very professional . Very good at what he does. Definitely would recommend them both to anyone.
Helpful and informative.
All of the staff were very helpful with answering my questions and making me feel comfortable with my first ever car purchase. They were not pushy at all and did not try to persuade me in any way, but rather gave personal experiences and provided helpful knowledge. I would definitely recommend looking at Don Jacobs in Lexington before purchasing your next car. They will prioritize you without being too overbearing!
Very professional environment. Everyone took really good care of us.
I had a very pleasant experience at Old Don Jacobs. Enjoyed meeting the people there!
Sam was awesome! Everyone there was very helpful and make sure I got the best deal possible in a brand new car. 10/10 would highly recommend
Caleb was great to work with, outstanding customer service he was very patient and answered all of our questions.
Great job by all!! Only disappointed that are car with only 25,000 miles had been smoked in! It was covered up when we purchased it but a few days later it came out bad! We had to spend $350 to get it detailed and an ozone treatment! We were told certified used means it hadn’t been smoked in! Otherwise we feel great about our car.
Got me approved for my Certified used Honda Civic very quickly, talked me through the whole process and were very patient. Love my new Civic!
Great experience! Dakota was very friendly and easy to work with! I didn’t feel pressured or have to go back and forth on negotiation. I got a great deal and will definitely come back!
Trey showed us the cars we wanted and compared all the features of all the models. He was very detailed and polite. I forgot my checkbook at home and he waited after hours so we could purchase the car. I would always come back here.
We had a great experience with the staff buying our new Pilot. Sam, Dakota, and Connor made the purchase process easy! Thanks Don Jacobs Honda!
Thank you Dakota and Connor for your friendly and courteous service. We intend to own our Civic for many years and you guys got us off to a fine start.
They are not only sell cars but also trust between the dealer and the consumer.
All was great at Don Jacob's Honda ! Everyone was friendly and professional. Our salesperson ( Dakota Quinn ) treated us with respect and friendliness. Dakota explained everything about the vIehicle, which we definitely needed. I highly recommend the dealership as well as Dakota !
Bought a car from them and had the best experience at this location! Everyone we came in contact with at the dealership was so nice and helpful. It really felt like they had our best interest at heart. Shoutout to Mike, Greg, and Connor!
It was a pleasure working with the professionals at Don Jacobs in several aspects including selection of a vehicle best suited for me and arranging the most anffordsble option for financing. I felt they would be a great fit for my future experiences and safety in a top rated automobile. It was a personal no stress situation.
Very much enjoyed the purchasing process - Dakota, Greg & team were very informational, patient and answered all questions. Highly recommend
Elijah was very friendly and accommodating. Enjoyed dealing with him.
You always hear we treat you like family, well at Don Jacobs they truly do treat you like family. Love to see and drive what I am buying call it old fashioned but that’s how I like to do business and they were more than willing to take the time to sell the car. The internet is great but when I go to buy a car I will go see Dakota at Don Jacobs every time. Thanks for making car buying a pleasant experience.
Very knowledgeable sakeperson Very easy process to purshase a car
Very good to work with to purchase our new 2025 Honda. They were very fair and easy to work with, I would recommend them.
Great experience! Staff was very friendly and helpful!
Staff was very patient and helpful. My salesperson, Mike Dobson took very good care of us.
Friendly staff
This was a pleasant easy experience. The staff was very knowledgeable and great to work with.
Smooth buying experience. Dakota was easy to work with and very knowledgeable about their products.
Friendly and great to work with
Alex our sales guy was fantastic! Friendly, smart and good communicator Appreciated how he walked us through the process.
Great sales and service.
I had a great experience with Connor, Sam and Ethan. I love my new Volkswagen and my overall experience at don jacobs
Dakota was unbelievable. Knowledge of Honda details was a 10.
Sam was great to work with, very knowledgeable and easy to navigate the process. I'd give him 10 stars if it was an option!
Absolutely amazing sales and customer service department! I've been a loyal customer since 2008. Greg has been the greatest sales manager over the years, and I had the honor of meeting with Chris as well this time. Greg and Chris as the sales manager team is outstanding! I also had the most personable and knowledgeable sales team! Sam and Ethan were not only very knowledgeable in answering all of my questions, they were also extremely relatable and treated me like a friend instead of trying to up-sale me on everything. Conner is absolutely amazing in making sure I received the ...
Dakota was very helpful, he went the extra mile, staying after hours on a Friday night to ensure we found the right van, we went back to purchase the next day and everything was ready to go. Great simple process!
Sam and the team are awesome. Not only did they let us view multiple cars and test drive the one we were interested in, they presented various options similar to what we wanted and around the same price range. Long story short, we ended up with a different (new) car from the one we initially thought of. They take care of you at this dealership.
Mark Jones was awesome. Very professional. Mark made sure I understood everything, answered all of my questions. Mark's outgoing personality helped make the transaction of making a purchase easy. I never felt rushed or pushed into making a decision. The other employees at Don Jacob's Honda that helped me were very helpful too. Mark Jones is a great asset to Don Jacob's Honda on knowing his job and skill of working with people. Thank you Mark Jone for your help on my 2925 Honda CRV purchase. You are a wonderful person.
Sam, Ethan, and Connor has been amazing! Loved every second of the service here!
Everyone was great to meet and work with. I will send everyone to the dealership