Customer Testimonials

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Google May 24, 2024

Top notch service!! I have leased and purchased from this Honda dealership and they are the best! The sales team was great to work with! Honda service team is always quick & responsive to any issues that may come up! They have always been able to get me in quickly, if I ever have any car trouble. They also are great for routine maintenance and making sure your Honda stays in great shape!

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Google May 24, 2024

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Google May 23, 2024

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Google May 23, 2024

Buying a car should always be this pleasant. My wife and I got there at 5:30 PM. After talking to Mike, )the sales person),we drove the truck that we were interested in. It was the vehicle we were looking for. They offered us a really good deal and we took it. The experience was nice and quick. We finished the paperwork and we’re out of there by 7:15 with the new truck. Thanks Mike

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Google May 22, 2024

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Google May 21, 2024

Caleb was great. He knows the cars inside and out and was always available to address our concerns.

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Google May 20, 2024

Great experience buying my new honda civic!

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Google May 19, 2024

My husband and I had our second experience with Don Jacobs in Lexington, KY and we couldn't be more pleased. From start to finish we were treated so well. I encourage everyone in need of a vehicle to check them out. Without a doubt, the best!

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Google May 19, 2024

They made buying my first car a really great experience. Very friendly and willing to go the extra mile to serve their customers. Trey was wonderful and helped me find a car that suited all my needs. He made the process fun and as stress-free as possible.

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Google May 18, 2024

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Google May 17, 2024

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Google May 17, 2024

It is easy to tell the culture of a dealership when every employee you have contact with exudes great customer service. This has been our experience with Don Jacobs Honda. Caleb took time, through the entire purchase experience, to make sure we were informed. Every other staff member involved was helpful and courteous. We never felt pressured or rushed. We would highly recommend them.

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Google May 16, 2024

The easiest car deal I’ve ever been through. Great staff!!

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Google May 16, 2024

Excellent customer service from the sales people

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Google May 15, 2024

Simple and easy, drove 3 hours to pick up the used car I wanted.

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Google May 15, 2024

The service crew couldn’t have been any more polite and helpful!

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Google May 13, 2024

Easy to work with, car was as described. Highly recommend Don Jacob's Honda!

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Google May 13, 2024

This organization is serious about customer service. Everyone I came in to contact at this dealership during the purchase process—either in person or on the phone—was knowledgeable, professional, courteous and attentive. It’s obvious they work hard at making the customer happy.

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Google May 12, 2024

Jo Johnson is an absolute jewel to have as a salesperson! We have purchased vehicles from her for over 20 years. She is the reason we are return customers.

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Google May 11, 2024

Great sales staff. Really easy to work with.

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Google May 11, 2024

Alex was great and awesome experience with everyone at don jacobs!!

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Google May 11, 2024

RJ, Sam, Dan, and Chris were wonderful to work with. We have gotten multiple cars from Honda and will continue to go back in the future.

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Google May 11, 2024

The staff at Honda of Lexington go above and beyond to ensure you receive the best quality of service. This is our 3rd Honda and we are just as happy with this purchase as the others!

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Google May 11, 2024

All staff that I interacted with were friendly, knowledgeable, and professional.

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Google May 9, 2024

Caleb was very courteous and professional. He made me feel very special.

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Google May 8, 2024

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DealerRater May 7, 2024

Everyone was great to meet and work with. I will send everyone to the dealership

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Google May 6, 2024

Dakota Quinn made our purchase easy and seamless.

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Google May 6, 2024

Over the weekend I bought a brand new Honda CRV from Mike Dobson and I can’t say enough great things about him and everyone else who helped with the buying process. I highly recommend purchasing a car from here!! I am one very satisfied customer and appreciate everyone that helped make my experience both easy and efficient!

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Google May 6, 2024

Patient, no pressure during the sale. Only issue is after the sale, they surprise you with wanting you to purchase add on coverage for extended warranty, dents and rim protection. Should have told us that would be an option vent the sale.

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Google May 6, 2024

I’ve never bought a car at a dealership but I can say this was a great first experience at Don Jacobs with Sam and Ryan. They were professional and helpful in the process of buying my new car. Every step and all my questions were answered very throughly. They were so patient considering I had brought a little one and my family along the way. I told Sam exactly what I was looking for and he pulled some up on his computer and when we were out on the lot he didn’t try to pressure me into anything ...

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Google Apr 28, 2024

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Google Apr 27, 2024

Friendly, fast and trustworthy.

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Google Apr 25, 2024

Dakota was super knowledgeable and found the best solution for my needs. Chris was also especially helpful. I couldn’t ask for a better experience.

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Google Apr 25, 2024

Great experience purchasing my CRV at Don Jacobs! Trey Combs was my salesman and he was fantastic. Never pushy and very helpful. He was knowledgeable and answered all of our questions.

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Google Apr 25, 2024

I had a great experience at Don Jacobs Honda. The staff are terrific and willing to work with you to meet your needs. I highly recommend exploring your options with them.

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Google Apr 25, 2024

Our vehicle was towed to the body shop after being in an accident. Aram and the other employees that we worked with were extremely helpful and professional as we worked through the repair estimate and insurance process. This was greatly appreciated given we live out of state. First class people and organization...thank you!

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Google Apr 23, 2024

No hassling over the price and excellent service by John-michael

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Google Apr 23, 2024

Caleb was easy to do business with.

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Google Apr 22, 2024

Was on the hunt for something new, we weren’t sure what. Showed up at DJ and were immediately greeted, offered refreshments and taken to chat about cars. We found one we liked and was able to independently test drive. We worked with Jackson and the manager, Philip. Jackson worked with us and did everything he could to make us happy. Same with Phil, they explained everything and answered all of our questions without making us feel dumb. We got our vehicle here and they will be our first stop next time. Highly recommend!

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Google Apr 21, 2024

I was very impressed with Don Jacobs Honda while purchasing my new car. Alex and Conner were amazing to work with and the process was easy and comfortable. I definitely recommend!

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Google Apr 21, 2024

Everyone there goes above and beyond to help very satisfied they are the best this is my 3rd honda purchase from don Jacob's and will be back thank again to everyone for ur help and patience!!

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Google Apr 20, 2024

As fast as these things can be. They gave us a better deal than other dealerships. Highly recommend Dakota Quinn.

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Google Apr 19, 2024

The service and attention I received at Don Jacobs Honda in Lexington was above and beyond my expectations. I highly recommend you using this Honda facility for your next Honda. It can’t be beat! Thank you especially to Chris their sales manager.

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Google Apr 19, 2024

The experience was one of the best experiences we have had with purchasing a vehicle. Great people and great cars and trucks. They really take care of their vehicles and appears that they changed all fluids which is rare anymore. Twenty year old 4 runner did not miss a piston beat on the way home. Thanks don Jacob’s team.

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Google Apr 18, 2024

phillip and RJ were amazing! went above and beyond to make sure our experience was one to never forget! definitely ask for them when you go!

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Google Apr 18, 2024

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Google Apr 18, 2024

It was easy and very pleasant.

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Google Apr 17, 2024

Great experience with Addison and John-Michael. I came in from out of town after 6pm and was able to get a deal done for my son that evening. What started as a traumatic experience for my son with his old car turned into a positive. Loved the hassle free experience.

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Google Apr 17, 2024

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Google Apr 16, 2024

We had a great experience at Don Jacobs with Phillip, Mark, and Conner. All were professional and helpful in the process of buying our new car. Every step along the way was explained very thoroughly. We couldn’t be happier. Every time we buy a Honda, Don Jacobs is where we go, due to the great service we receive from the excellent staff.

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Google Apr 16, 2024

Had an excellent experience. Phillip and RJ were awesome with helping my daughter buy her first car! Very informative and no run around

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Google Apr 16, 2024

My salesman Joe was very knowledgeable and personable as was Christina in financing. Kudos to the Don Jacobs sales staff.

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Google Apr 14, 2024

Dakota was very informative and able to answer all of our questions. We had a wonderful experience!

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Google Apr 14, 2024

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Google Apr 14, 2024

Excellent car buying experience. Allex, our salesman, was very kind and professional and got my wife and I the price we could afford.

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Google Apr 13, 2024

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Google Apr 13, 2024

Great experience overall, Jackson was very helpful!

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Google Apr 13, 2024

Don Jacobs Honda performs as a no pressure, professional, quality dealership. From first contact to leaving the lot in a new ride, the experience was top shelf. Mike Dobson provided THE BEST experience a buyer could ask for. Purchasing a car can be scary. I drove almost two hours to work with them, so if you’re apprehensive, get in touch with Mike and the rest of the team at Don Jacobs Honda. 10/10!!

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Google Apr 12, 2024

Mark and Jo was very helpful and made purchasing a pleasant experience.

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Google Apr 11, 2024

Very professional and on top of it. Sam and Ryan explained everything that I needed to know, were very patient with me (I had a ton of questions) and answered all my questions. They made the process of buying a car very easy for me and stress free, and I would recommend Don Jacobs Honda 100% without hesitation! Thank you!!!!

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Google Apr 10, 2024

Dakota was very helpful in explaining the tons of car features to me, answering any questions I had along the way. Very happy with my experience.

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Google Apr 9, 2024

Had a great experience with RJ buying a car! Highly recommend working with him!

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Google Apr 8, 2024

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Google Apr 8, 2024

GREAT SERVICE. Shoutout to Alex

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Google Apr 7, 2024

I was thoroughly impressed with the hospitality I was showed by the staff at Don Jacobs Honda. Dakota, Connor and Chris have earned my business. My car was delivered on time, exceptionally cleaned and serviced by the staff at Don Jacobs Honda. If you are looking for a quality dealership with integrity. I urge you to speak with these people.

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Google Apr 7, 2024

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Google Apr 6, 2024

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Google Apr 6, 2024

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Google Apr 6, 2024

Great Great experience dealing with Don Jacobs Honda will definitely go back for a new Honda in the future. Everyone was very nice and helpful and very knowledgeable about the products. Two thumbs up 👍 👍

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Google Mar 24, 2024

We had a great experience during a process that can be extremely stressful at times! Every single person we dealt with was super professional and we never once felt pressured to make a decision about the purchase of our new car. Trey Combs helped us every step of the way, ensuring we got the deal that was best for us. He was a pleasure to work with and we would highly recommend him to anybody. Trey Combs was a big help and he kept checking in on us to make sure everything was going well. We felt in great hands ...

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Google Mar 22, 2024

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Google Mar 18, 2024

I needed a new car after my previous car was totaled. I wanted another CRV, preferably hybrid. Mark spent hours with me to help me understand what safety options were available. I ended it going up with the touring one, and decided to buy that. Overall it was a really helpful and painless roughly 5 hours spent getting from learning about which CRV’s were available and what I wanted in a new car. I would definitely buy another vehicle there.

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Google Mar 18, 2024

My wife and I have bought six vehicles from Don Jacobs Honda and every time we have been treated with courtesy, respect and fairness. Highly recommend them and ask for Dakota!

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Google Mar 17, 2024

Hunter and Dakota were easy to work with. Exceptional experience.

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Google Mar 17, 2024

Buying here was a great experience. All the staff were kind and knowledgeable. I especially appreciated the salesman Caleb and finance man Connor for making my experience easy and being kind through out the whole encounter. Highly recommend buying your next car at Don Jacob’s Honda on Regency.

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Google Mar 16, 2024

I’ve had my old car for quite a few years and it was getting to the point where I was needing a new(or at least new used car). My fiancé had bought his last car with Don Jacob’s and I hadn’t bought from a dealer since early 2000 so I was really nervous. I’m not too knowledgeable about cars but Mark helped me every step of the way. The man must be a saint because he was very patient and was able to answer any questions or concerns that I had. It was a rainy day ...

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Google Mar 16, 2024

Very friendly, and helpful! I love my vehicle 😍 and had I a great experience

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Google Mar 15, 2024

I bought a vehicle here in 2009 and it was just as easy and painless now as it was then . It was a pretty quick deal . I'll definitely come and shop again ! Sales team was friendly and fast !

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Google Mar 15, 2024

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Google Mar 15, 2024

The staff was knowledgeable and very friendly and helpful.

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Google Mar 14, 2024

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Google Mar 14, 2024

Trey and Connor were exceptional to work with. They were very knowledgeable, professional, and courteous. we would highly recommend them

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Google Mar 13, 2024

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Google Mar 12, 2024

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Google Mar 10, 2024

I've been a proud customer of Don Jacobs for over two decades. Their level of service is second to none. Greg, Ryan and Caleb and the rest of the team are the best in the business.

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Google Mar 10, 2024

It was very pleasant and everyone was super nice.

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Google Mar 9, 2024

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Google Mar 7, 2024

Had a great experience with Mike Dobson.

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Google Mar 7, 2024

We saw our vehicle online and emailed about our interest. The next morning we received a call at 8:30. We were at the dealership by 9:30 left with the 2016 Honda Odyssey a bit before noon. It was detailed and full of gas. Joe and Vanessa were great.

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Google Mar 6, 2024

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Google Mar 5, 2024

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Google Mar 5, 2024

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Google Mar 3, 2024

Good experience, salesman was excellent and not pushy. Process overall was smooth.

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Google Mar 3, 2024

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Google Mar 3, 2024

Our salesman was Mark. Nice guy. Fairly low pressure. As far as car buying experiences go this was top notch.

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Google Mar 2, 2024

Great experience, loving my 2024 Honda Ridgeline BE

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Google Mar 2, 2024

WONDERFUL DEALERSHIP!!!! I started the car buying process a few weeks ago. I did countless research on different cars and was finally stuck between two. One being a Honda and the other a Toyota. I went to test drive both cars. When test driving the Honda at Don Jacobs, the salesman, Dakota, was EXCELLENT! He knew every single detail about the car and answered any questions I had with truthful, reliable information. I had a bad experience at a Toyota dealership and decided I no longer wanted to go with a Toyota and I just wanted to stop reaching out ...

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Google Mar 2, 2024

John-Michael Black and the rest of the team did a great job, very helpful and patient. I’ve been in high-pressure sales scenarios and I don’t like it; the staff at Don Jacob’s were respectful, polite, and willing to work with me to make a deal. I love the vehicle I bought from them!

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Google Mar 1, 2024

Had the best experience it was quick and on point. They kept the ball rolling and was so helpful at every step of the way. A great team and a great place to find ur next vehicle.


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