Customer Reviews | Don Jacobs Honda

159 Reviews

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Libby Fisher 26 Jul 2023

Went to find my mother a reliable used car and ended up with a 2021 Corolla in great shape with

5 rate

Nitesh Shrestha 14 Jul 2023

I've enjoyed doing business here . Pricing on the cars and your trade in will be fair ( i believe they match car-max price ), the buying process is easy, and I left with a great deal on my new Honda Accord Hybrid. I will go back here again because of the excellent customer service and high quality v...ehicles. Ask for Dakota Quinn he was great explaining everything . Rebecca Renfroe was great at communicating. Show more

5 rate

Paul Louigene 25 Jun 2023

I'm delighted to share my wonderful experience with an exceptional team of dedicated sales workers. They truly prioritize working closely with their customers, ensuring a lasting relationship that extends far beyond a mere transaction. Their commitment stems from a genuine desire to serve and provid...e a remarkable experience. Their mission statement was exemplified through the efforts of Chris, Connor and especially Alex who patiently took the time to walk me through every step of the process. When you engaged with them, it truly felt like being warmly embraced into the Don Jacobs family, creating a connection that will last for years to come. Show more

5 rate

Jessica Mondelli 15 Jun 2023

Excellent service trading in our lease. From sales to financing it went as smooth as buying a car can possibly go. Long time Don Jacobs customers here. Always treated well.

5 rate

Sammie Riley 12 Mar 2023

This dealership was absolutely awesome! I just bought my SUV from there and I couldn’t be happier. They worked with me on price and even stayed late with me so I could close the deal with my bank, so I could drive away in my car that night. (I financed through my own bank). Conner even tried to ge...t me a better interest rate. Caleb was my salesman and he was so kind and knowledgeable. He took the time to explain the little things to me, as this is the first car I’ve ever bought from a dealership and financed. Greg was awesome too. Greg was the business manager and he even came and talked to me. They were all amazing and I could not be happier. They really treated me as if I was a family member that was there trying to buy a car. Thank you guys so much! I’ll definitely be doing business here again. Show more

5 rate

Bill Linda Cline 28 Aug 2022

We had called about a truck we was most interested in and drove to the dealership. We were pleasantly surprised by being greeted by Chris as soon as we arrived. Chris introduced us to Phillip who was extremely knowledgeable about the Honda Ridgeline truck. It is absolutely beautiful and and has more... bells and whistles then I could imagine. Phillip was very thorough about every aspect of this truck and we was quite impressed. Phillip made us feel very comfortable, it was as if we’d been friends for years. We was making the deal and this is our only complaint, but we realize it’s above this dealership level. Here was the problem, we had intended to pay cash for our new vehicle but was informed that there’s a two thousand dollar ( $ 2000.00 ) fee for paying outright. This is outrageous in our opinion. So we financed the truck which gave us an opportunity to meet Garrett who was in charge of financing . Garrett is a fine young man that went over everything on every page and made sure we understood and that all questions were answered before moving on. Garrett is a delightful young man that indeed knows his job. We appreciate and enjoyed meeting and working with everyone. We had a very good experience except for having to finance We would highly recommend Don Jacobs Honda to anyone . Thank you to all the staff that helped to make our buying experience a good one. Show more

5 rate

Christa Emerich 21 Aug 2022

I purchased a new SUV at Don Jacobs. This was the absolute easiest and no pressure process I’ve ever experienced buying a car. I highly recommend purchasing your next vehicle from Don Jacobs. Shout out to Mark Jones, Greg Hines and Garrett for being patient and explaining each step of the proces...s. Mark did such a fabulous job explaining the features of my car that I was able to teach a family member something new about an SUV he’s had for almost three years. Show more

5 rate

Jeannie Hassebrook 18 Aug 2022

Great experience, salesman kept me informed throughout the car buying process. I checked out other car dealers and waited for them to call me when a car would be available to test drive never received a call back. They lost a sale. Love my new Honda hrv.

5 rate

LAUREN KLUEMPER 04 Aug 2022

Every time I have come for a recall or oil change or any other issue the service department has been exceptional. There service is quick and the employees are super helpful. Matt was who I worked with and he was knowledgeable and super helpful.

5 rate

Lagina Hiatt 02 Aug 2022

My experience with Don Jacobs was the absolute best I have ever had with any other car dealerships. I started online looking and found a car I was interested in. Natalie instantly contacted me. I gave her specific details that I was looking for. She then sent me pictures of two different vehicles. T...here was no pressure either, she stuck to my guidelines. An appointment was made and upon arrival I was greeted immediately. Natalie directed me to the sales Rep Allison. She was very knowledgeable of the vehicle she showed me. She answered any questions and was very thorough. Once I decided to purchase the Suburu, finance Dept took over. In past experiences this usually seems to be the longest process. But not at Don Jacobs! I was in and out no time. Excellent staff and service. Highly recommend!!! Show more

5 rate

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